Tabloa Terms of Service

1. Acceptance of the terms

By creating an account, signing in, accessing or using Tabloa, you accept these Terms of Service and our Privacy Policy.

If you do not agree with these terms, you must not use the platform.

2. What is Tabloa

Tabloa is a SaaS platform for the operational management of restaurants, bars, cafes and similar businesses.

The platform may include features such as table and zone management, orders, menu, products, users, roles, kitchen tickets, reports, business configuration, integrations and other tools related to running the establishment.

Tabloa may modify, improve, suspend or remove features in order to maintain, optimize or evolve the service.

3. Nature of the service

Tabloa is an operational support technology tool. The customer is responsible for managing their business, the information they record on the platform and complying with their legal, tax, accounting, labor, commercial, sanitary and regulatory obligations.

Tabloa does not provide legal, accounting, tax or financial services unless expressly stated under a separate contract.

4. Registration and user account

To use Tabloa, the user must create an account and provide truthful, complete and up-to-date information.

The user is responsible for:

• keeping credentials confidential
• controlling access by their employees, collaborators or authorized users
• assigning appropriate roles and permissions
• notifying any unauthorized use of the account
• keeping contact and billing information up to date

Actions taken from an account will be deemed taken by the customer or by users authorized by them.

5. Permitted use

The user agrees to use Tabloa only for lawful purposes related to operating their business.

The following is prohibited:

• using the platform for illegal or fraudulent activities
• attempting to breach, copy, alter or affect the system
• accessing information of other customers without authorization
• performing reverse engineering, abusive scraping or unauthorized exploitation
• uploading malware, harmful scripts or unlawful information
• reselling the service without Tabloa's express authorization
• using Tabloa to send spam or unauthorized communications

6. Plans, pricing and payments

Tabloa may offer free plans, trials, pilots, monthly, yearly or custom paid plans.

Prices, features, limits and conditions of each plan will be communicated on the website, sales proposal, checkout, invoice, contract or relevant channel.

The customer authorizes Tabloa or its payment providers to process the charges associated with the contracted plan.

Prices may change. In case of relevant changes, Tabloa will aim to notify the customer with reasonable advance notice.

7. Free trials or pilots

Tabloa may offer free or specially priced trial or pilot periods.

At the end of a trial, the customer must contract a paid plan to continue using the service, unless Tabloa indicates otherwise.

Tabloa may limit, suspend or delete expired, inactive or improperly used trial accounts.

8. Cancellation of the service

The customer may cancel their subscription per the conditions of the contracted plan and the channels enabled by Tabloa.

Cancellation prevents future charges but does not necessarily imply refund of already-made payments, unless applicable law or an express Tabloa policy provides otherwise.

9. Suspension or termination

Tabloa may suspend or terminate the customer's access when:

• there is unpaid balance
• these terms are breached
• there is fraudulent, abusive or illegal use
• there are security risks
• a competent authority requires it
• it is necessary to protect the platform, other customers or third parties

Whenever possible, Tabloa will notify the customer before suspending the service.

10. Customer data

The customer retains ownership of the data, files, images, products, prices, orders, users, configurations and other information they register in Tabloa.

The customer authorizes Tabloa to host, process, back up, transmit and use such information only to the extent necessary to deliver the service, comply with legal obligations, improve the platform and protect system security.

When the customer registers personal data of their employees, consumers, vendors or third parties, the customer is responsible for holding the necessary legal authorizations.

In those cases, Tabloa will typically act as data processor, handling such information on behalf of the customer.

11. Service availability

Tabloa will aim to keep the service continuously available, but does not guarantee absolute or interruption-free availability.

Interruptions may occur due to maintenance, updates, third-party failures, infrastructure providers, internet, energy, force majeure, technical errors or events outside Tabloa's reasonable control.

12. Support

Tabloa may offer support through the announced channels, such as email, WhatsApp, chat, help desk or others.

Response times may vary depending on the contracted plan, hours, case criticality and operational availability.

13. Third-party integrations

Tabloa may integrate with third-party services such as payment gateways, email providers, storage, analytics, authentication, billing, printing and others.

Use of those services may be subject to third-party terms, policies and availability. Tabloa is not responsible for failures exclusively attributable to such providers.

14. Intellectual property

Tabloa, its software, code, brand, design, interface, documentation, content, logos, trade names and other protected elements are property of Tabloa or its licensors.

The customer receives a limited, non-exclusive, revocable and non-transferable license to use the platform during the term of their subscription.

Nothing in these terms transfers intellectual property to the customer.

15. Confidentiality

The parties undertake to protect confidential information they access while using the service.

Confidential information includes technical, commercial, financial, operational, strategic, customer, user, pricing, credential, configuration, internal data and any non-public information.

16. Limitation of liability

To the maximum extent permitted by law, Tabloa will not be liable for:

• loss of sales, revenue or profits
• operational errors by the customer
• improper use of the platform
• failures of the customer's internet, power, equipment or printers
• errors in information entered by the customer
• tax, accounting or regulatory breaches by the customer
• business decisions based on platform reports
• failures attributable to third parties

Where permitted by law, Tabloa's total liability to the customer will be limited to the amount paid by the customer during the three months prior to the event giving rise to the claim.

17. Communications

Tabloa may send operational, technical, administrative, security, billing, support and service-change communications.

Commercial or promotional communications will be sent only when authorized by the user or supported by an applicable legal basis.

18. Changes to the terms

Tabloa may modify these Terms of Service. Changes will be published on the website or communicated by reasonable means.

If changes are substantial, Tabloa will aim to communicate them in advance. Continued use of the service implies acceptance of the updated terms.

19. Governing law

These terms are governed by the laws of the Republic of Colombia.

Any controversy will be submitted to the competent authorities of Colombia, without prejudice to the parties first attempting direct settlement mechanisms.